Refund Policy

This policy explains when Closer (closer.rs) refunds payments.

Free trial

Every new account starts with a free trial without a card, so you can try Closer before you pay anything.

Subscriptions

• You can cancel your subscription at any time in Account → Plan & billing. Your sites stay online until the end of the period you paid for, and you are not charged again.
• Payments for a period that has already started are generally not refunded.
• If you were charged by mistake (for example a double charge, or a renewal you cancelled in time), open a support ticket within 14 days and we refund it in full.
• First payment: if Closer did not work for you, open a ticket within 7 days of your first paid month and we refund that payment.

AI credits

Purchased AI credits do not expire. Unused credits from a purchase made in the last 14 days can be refunded on request; credits that were already used cannot.

Payments on your own sites

Products you sell on your site are paid to your own Stripe account. Refunds to your customers are your responsibility and are made in your Stripe dashboard.

How to ask for a refund

Open a support ticket from your dashboard (or the contact form at closer.rs/contact) with the email of your account and the payment date. Refunds go back to the original payment method, usually within 5–10 business days.