Account and security

Everything about you (not your sites) is in Account in the main menu. It has seven tabs: Profile, Security, 2FA, Plan & billing, Notifications, Language and Delete account.

Profile

• Name: how we address you.
• Sign-in email: the address you use to log in and where Closer sends account and billing emails.

To change your email:

1. Type the new address.
2. Enter your Current password (needed to change your email).
3. Click Save.
4. We send a confirmation link to the new address. Click it to confirm.

Password

Open Security:

1. Enter your Current password.
2. Enter a New password (at least 10 characters) and repeat it.
3. Click Change password.

Remember me on this device: tick it on the sign-in page and you stay signed in on that browser until you sign out, even after closing it. Leave it off on shared computers.

Forgot your password? On the log-in page click Forgot your password?, enter your email, and follow the link we send you to set a new one.

Use a long, unique password that you do not use anywhere else. A password manager makes this easy.

Devices you are signed in on

Also under Security, Devices you are signed in on lists every browser where your account is signed in, with the device, IP address and when it was last active. This device marks the one you are using.

If you do not recognize a device:

1. Enter your password under Password to confirm.
2. Click Sign out other devices.
3. Change your password.

Two-factor sign-in (2FA)

With two-factor sign-in, logging in needs your password and a 6-digit code from an app on your phone. A stolen password is then not enough to get into your account. We strongly recommend turning it on, especially if you sell in the store.

Turn it on

1. Install an authenticator app on your phone: Google Authenticator, Microsoft Authenticator, 1Password, Authy or similar.
2. Open Account → 2FA and click Turn on two-factor sign-in.
3. Scan the QR code with your app (in the app: Add account → Scan QR code). If you cannot scan, type the key shown under the code, or on your phone tap Open in app.
4. Enter the code the app shows and click Turn on 2FA.
5. Save your recovery codes. They are shown only once. Each code works once instead of the app code, if you lose your phone. Print them or keep them in your password manager.

Signing in with 2FA

After your email and password, enter the 6-digit code from your app (or one of your recovery codes) and click Confirm. A code works only once, and after 5 wrong codes in a row you have to wait 15 minutes and sign in again with your password.

Manage or turn off 2FA

In Account → 2FA, enter your password under Password to confirm, then:

• New recovery codes: makes a fresh set (the old ones stop working);
• Turn off 2FA: back to password only.

Lost your phone and your recovery codes? Write to support from your account email.

Notifications

Open Notifications:

• Telegram: get every new inquiry and subscriber on your phone the moment it arrives (on plans with instant notifications). Click Connect Telegram, press Start in our bot, then come back and refresh the page. Use Send a test message to check, and Disconnect to stop. See Inbox.
• Email: inquiry emails are set per site, in each site's Email settings (who receives them and the automatic reply).

Dashboard language

Open Language and click a language. The dashboard and the emails Closer sends you switch to it: English, Srpski, Русский, العربية, Français, Español or Deutsch.

This does not change the languages of your sites; those are set per site. See Languages.

Plan & billing

Your plan, invoices and AI credits. See Plans and billing.

Deleting your account

Open Delete account only if you want to leave Closer for good.

This deletes your account and all your sites, inquiries, products and orders. Your subscription is canceled right away. This cannot be undone.

1. Export anything you want to keep first: inquiries and subscribers with Export CSV in the Inbox, your product files, your images.
2. Enter your password under Password to confirm.
3. Click Delete account permanently and confirm.

If you only want to stop paying, cancel your subscription instead (Plan & billing → Card, invoices and cancellation); your data is then kept.

Security tips

• Turn on 2FA.
• Never share your password; if someone helps you with your site, give them access to your account only temporarily and change the password afterwards.
• Closer will never ask for your password by email or in a support ticket.
• Keep your account email current: billing notices and security messages go there.