Plans and billing

Closer is a subscription. Your plan decides your limits, such as how many sites you can have, how many languages each site can use, how many custom domains you can connect, how many inquiries you can receive per month, your monthly AI credits and whether you get instant Telegram notifications. Current plans and prices are shown in Account → Plan & billing.

Each price shows the regular price crossed out when there is a discount, the same amount per week, and for yearly billing how much you save compared with paying monthly. During a promotion the discount and its code are shown on the prices and applied automatically at checkout, so you do not need to type the code.

The free trial

• Every new account starts with a free trial. Everything is unlocked during the trial, with the limits of our most popular plan.
• My sites shows how many days are left. We also email you a reminder a few days before the trial ends and the day before.
• During the trial you get only a share of the plan's monthly AI credits, for the whole trial (see AI credits below).
• You can choose a plan at any time during the trial. The first charge happens when your trial ends, so choosing early does not cost you trial days, unless you choose to start now (see below).

Choosing a plan

1. Go to Account and open the Plan & billing tab (or click Choose a plan on My sites).
2. Choose Monthly or Yearly billing with the switch at the top.
3. Compare the plans: each card lists the number of sites, custom domains, languages per site and other features. The most popular plan is marked.
4. Click Choose on the plan you want.
5. You are taken to Stripe's secure checkout. Enter your card details and confirm.
6. You return to your account. Your subscription starts as soon as Stripe confirms the payment, usually within seconds.

Payments are handled by Stripe; Closer never sees your full card number.

Starting your plan before the trial ends

Need all the AI credits of your plan during the trial? Start the plan right away:

• You have not chosen a plan yet: under the Choose button of each plan card is the link Start now: pay today and unlock all AI credits. It opens Stripe's checkout without the remaining trial days: the first payment is today and all of the plan's AI credits are unlocked as soon as Stripe confirms it.
• You already chose a plan and are still in the trial: the top of Plan & billing shows Start plan now. Click it and confirm. The trial ends immediately, the first payment is charged today to your saved card, and you see Your plan has started. All AI credits are unlocked.

Your current plan

The top of Plan & billing shows:

• your Current plan and whether you pay monthly or yearly;
• the date of the Next payment;
• or, if you canceled, until when the plan stays active;
• a warning if a payment failed.

Changing plans (upgrade or downgrade)

Once you have a subscription, Plan & billing shows Change plan. You can move up or down at any time, and switch between monthly and yearly.

1. Choose Monthly or Yearly.
2. Click Upgrade to … (a more expensive plan) or Switch to … (a cheaper one).
3. Confirm.

How the price difference works (proration):

• Upgrading: the price difference for the rest of the current billing period is charged right away, and the new limits apply immediately.
• Downgrading: the unused part of your current plan is credited to your next invoices.

Before you downgrade, the plan card warns you about what changes, for example:

• You have 4 sites and this plan allows 2: they stay online, but you cannot add new ones.
• Sites show at most 1 language; the others are kept but hidden.

Nothing is deleted when you downgrade. Upgrading again brings everything back.

Upgrading also unlocks inquiries that were over your old plan's monthly limit. Open the Inbox after upgrading.

Card, invoices and cancellation

Click Card, invoices and cancellation at the top of Plan & billing. This opens the Stripe billing portal, where you can:

• update your card or payment method;
• download your invoices and receipts;
• update your billing details;
• cancel your subscription.

Canceling

When you cancel, your plan stays active until the end of the period you already paid for (Plan & billing shows Canceled, active until …). After that date your account has no plan (see below). You can choose a plan again at any time.

If a payment fails

If your card is declined, Plan & billing shows The payment failed. Update your card to keep your sites online. Stripe retries the payment; update your card in Card, invoices and cancellation as soon as possible to avoid interruption.

When the trial ends or the account has no plan

If your trial ends without a plan, or a canceled subscription runs out:

• your sites go offline: visitors see that the site is unavailable;
• the editor and the site pages of your dashboard are locked, and you are taken to Plan & billing when you try to open them;
• you cannot create new sites;
• everything is kept: sites, pages, images, products, orders and inquiries.

Choose a plan and your sites go back online right away, exactly as they were.

Accounts that stay without a plan for a long time may be deleted. We always send an email warning at least a week before this happens, so keep your account email up to date.

AI credits

Each plan includes AI credits every month for the AI site builder, AI edits and AI translation. The AI credits box in Plan & billing shows:

• what is left From your plan this month, or, during the free trial, your Free trial credits (a share of the plan's monthly credits for the whole trial; start your plan to unlock all of them);
• your Purchased credits, which never expire and are used after the plan's;
• packs of credits to Buy if you need more;
• AI activity: every AI action (site build, AI edit, translation) with what it did and how many credits it used.

See AI assistant.

Plans given by the Closer team

Sometimes the Closer team gives a plan directly (for example for a partnership). Then Plan & billing shows Given by the Closer team and, if it has one, the end date. No card is needed for such a plan.

Questions about billing

Open a ticket in Support with the topic Billing and plans. See Getting help.