Getting help
On this page
Stuck, found a bug, or have a question about your plan? The Closer team is here to help.
First, search this help center
Click Help in the main menu and type a few words in the search box, for example domain, popup or invoice. Every page also has an "on this page" menu so you can jump to the right part.
The same help center is public at closer.rs/docs (in other languages, for example closer.rs/de/docs), so you can read it without signing in or send a link to someone who helps you with your site.
Open a support ticket
- Click Support in the main menu (or go to
/support). - Click New ticket.
- Fill in:
- Subject: in a few words, what do you need? For example Domain stays on "Waiting for DNS".
- Topic: General question, Technical problem, Billing and plans, Domain and email, Sales and partnerships or Report abuse.
- Site (optional): choose the site the question is about.
- Message: describe what happened, what you expected and the page or site where it happens.
- Click Send ticket.
We usually reply within one business day. When we answer, you get an email, and the Support item in the menu shows a badge. Open the ticket to read the answer and write back with Send. The badge disappears once you have opened the ticket and read the reply.
No account? Write to us through the contact form on closer.rs. You get an email with a private link to your ticket, and our replies are emailed in the language you wrote in.
When your question is solved you can click Close ticket. Writing again reopens it.
What to include in your message
A good ticket gets solved much faster. Please include:
- Which site: choose it in Site (optional) or write its address.
- Where: the page or screen, for example Editor → Settings → SEO or Store → Orders.
- What you did: the steps, one by one.
- What you expected and what happened instead.
- The exact error message, if you saw one (copy the text).
- When it happened, and whether it happens every time.
- For a domain: your domain name and where it is registered.
- For email sending: the sending method (SMTP, Resend…) and the error from Send test.
- For a payment: the order code or the date and amount (never your full card number).
Never send passwords, API keys or card numbers in a ticket. We will never ask for them.
Book a call
Prefer to talk? On the Support page click Book a call and pick a time that suits you.
Quick answers to common questions
| Question | Where to look |
|---|---|
| My changes are not visible on the site. | Click Publish in the editor. See The editor. |
| I deleted something by mistake. | Press Ctrl+Z in the editor, or restore an older version in History. |
| I do not get inquiry emails. | Set up and test Email settings. Inquiries are always in the Inbox. |
| An inquiry is locked. | You are over your plan's monthly limit. See Inbox. |
| My domain does not work yet. | Check the DNS records and click Check now. See Domain. |
| The editor is locked and my site is offline. | Your trial or plan has ended. See Plans and billing. |
| The AI says the credits are used up. | Buy AI credits, wait for the monthly renewal or, during the free trial, start your plan now. See AI assistant. |
| Buyers do not get the download email. | Set up Email settings; use Resend code in Store → Orders. |
Can’t find an answer?
Write to us and we reply within one business day.